01
You run it
- Who does the work
- Your operations manager
- Who owns the outcome
- You
- How progress is measured
- However you like
- What happens if it does not move
- Your call
- What it costs
- Nothing beyond the audit
- What it is called
- The roadmap
The audit is done. Now what?
Turn the findings into changes that stick.
Your audit puts a dollar figure on four stages, identifies the main constraint, and gives your operations manager a 90-day roadmap. The next decision is who will do the work.
You can run it yourself, work alongside us, or choose a partnership where we are accountable for the result.
Three ways it gets done
Choose how much support you need.
02
We run it with you
- Who does the work
- Your team, with us alongside
- Who owns the outcome
- Shared, stage by stage
- How progress is measured
- Against the audit benchmark
- What happens if it does not move
- We keep working the stage
- What it costs
- Scoped per finding
- What it is called
- Implementation
03
We run it
- Who does the work
- Us
- Who owns the outcome
- Us
- How progress is measured
- Reported monthly, judged annually
- What happens if it does not move
- No gain, nothing to share
- What it costs
- 50% of the gain, capped at $15k a month
- What it is called
- Partnership
Your team can run the roadmap without hiring us for further work.
What accountable means
In a partnership we carry
the metric
We report the result every month against the figure established in the audit, using the same measurement method. Activity and hours worked do not count as the result.
The accountability agreement
With implementation support, we work alongside your team and share responsibility for the outcome. In a partnership, we are accountable for the metric itself.
A partnership starts after an audit, once we have measured the baseline we will be accountable for.
How the work runs
One stage at a time, in the order the audit ranked them.
The roadmap follows the same sequence whichever path you choose. Work is ordered by recoverable dollars, starting with the finding expected to pay for the work.
Where the work lands
First call
Booking
Dispatch
The job
Invoice
Repeat
Every stage priced. The hatched stage is where this chain narrows — named first, with a 90-day plan to widen it.
01We agree the stage and the number
One finding from the ranked list, with the dollar figure the audit put on it.
The working output
Next: do the workA named stage and its audited dollar figure.
02Put the change into daily use
We make changes in the daily operation, such as dispatch, pricing or plan renewals.
The working output
Next: measure the changeA change in the operating workflow.
03We measure it the way we found it
We use the same benchmark and segment to measure the change. We only report an improvement when the numbers support it.
The working output
A comparison against the same benchmark and segment.
What is different about it
Four rules for the work.
Each piece of work addresses a finding
Work ends when the stage it was named for has moved, not when a retainer runs out.
Priced against the finding
Scoped work is quoted after the audit. A partnership is half of what it recovers, and nothing if it recovers nothing.
Your team takes over
By the end of the work, your team runs what we have set up.
You can change paths
Start on your own and bring us in later, or take over when your team is ready. Your audit and roadmap remain yours.
Questions
Do I have to use you to implement?
No, you do not have to. The roadmap is written for your operations manager to run without us.
What does it cost?
We quote implementation support after the audit, when we know the size of the leak and the work involved. A partnership costs half of what it recovers, and nothing if it recovers nothing.
What does accountable actually mean in a partnership?
We are paid half of what the work actually recovers. In a month where the metric has not moved, we are paid nothing. We are accountable for that result, regardless of hours worked.
Can we start on our own and bring you in later?
Yes. The roadmap does not expire and the benchmark does not move underneath you.
Do you take over my team?
No. Even in a partnership, the people running your business afterwards are the people running it now.
Start with the audit
Start by finding what needs to change.
The audit comes first. The roadmap is yours to run, with or without us.